Privacy Policy

Personal Information

• Phone Number: Used for account creation, authentication, and order communication
• Name: Used for order identification and delivery
• Delivery Addresses: Used for restaurant discovery and order delivery
• Location Data: Used to find nearby restaurants and enable delivery services

Order Information

• Order History: Items ordered, restaurants, delivery addresses, and order status
• Payment Information: Order totals and payment confirmations (cash payment upon delivery)
• Communication: Messages between customers, restaurants, and couriers for order coordination

Device Information

• Push Notification Tokens: Used to send order status updates
• Device Type: iOS/Android for platform-specific features
• App Usage: Basic analytics for improving app performance

Restaurant and Courier Information

• Restaurant Data: All restaurant information is managed and verified by our team through our admin system. Restaurants cannot create accounts or manage their own profiles through the mobile app.
• Courier Data: All courier information is managed and verified by our team. Couriers cannot create accounts through the mobile app - they are hired and managed by our team.
• Content Management: All restaurant menus, descriptions, and courier profiles are curated and controlled by our admin team to ensure quality and accuracy.

Primary Uses

• Order Fulfillment: Processing and delivering your food orders
• Location Services: Finding restaurants near you and enabling delivery
• Communication: Coordinating between customers, restaurants, and couriers
• Account Management: Maintaining your profile and preferences

Secondary Uses

• Service Improvement: Analyzing usage patterns to improve the app
• Customer Support: Resolving issues and providing assistance
• Safety: Ensuring secure and reliable service delivery

With Service Providers

• Restaurants: Order details, customer contact info, and delivery addresses (restaurants are verified and managed by our team)
• Couriers: Customer contact info and delivery addresses for active orders (couriers are hired and managed by our team)
• Supabase: Our database and authentication provider (data stored securely)

Admin-Curated Platform

• Restaurant Management: All restaurants are selected, verified, and managed by our team through our admin system
• Courier Management: All couriers are hired, personally selected, and managed by our team
• Content Control: All restaurant and courier information is curated and controlled by our admin team
• Quality Assurance: We maintain quality standards through our admin-curated approach

We Do NOT Share

• Your information with advertisers or marketing companies
• Personal data with third parties for their own marketing
• Location data except as necessary for order fulfillment
• Payment information (cash payments only, no online payment processing)
• Restaurant or courier information with unauthorized parties (all managed through our secure admin system)

Security Measures

• Encryption: All data transmitted using industry-standard encryption
• Authentication: Secure phone-based authentication with OTP verification
• Access Controls: Strict access controls limiting who can view your data
• Regular Audits: Regular security reviews and updates

Data Retention

• Active Accounts: Data retained while your account is active
• Order History: Retained for 2 years for customer service and legal compliance
• Deleted Accounts: Data deleted within 30 days of account deletion request

Access and Control

• View Data: Access your personal information through the app
• Update Information: Modify your profile, addresses, and preferences
• Delete Account: Request account deletion and data removal
• Data Portability: Request a copy of your data

Location Privacy

• Permission Control: Grant or revoke location access anytime
• Precision Control: Choose approximate or precise location sharing
• Background Location: Only used during active deliveries (couriers only)

Privacy Questions

Data Protection Officer

Support